Ingrini Return and Repair Policy
Ingrini’s goal is to make sure all customers are happy and do offer full refunds for damaged pieces.
- If your Ingrini Jewellery piece fails during ordinary wear within 21 days because of defects or workmanship, Ingrini will repair or replace the piece at no cost.
- If your Ingrini Jewellery piece is damaged after 21 days and falls within a one year warranty from the date of purchase, Ingrini offers resin surface repairs at no cost depending on an evaluation of photos received from the customer.
Returns must be securely packaged in the original Ingrini jewellery box. Please contact Ingrini directly to arrange returns.
Please allow 5 – 10 business working days (Monday – Friday), after your package is delivered to Ingrini for repairs or refunds to be completed. The product return time varies depending on the time of year, postal service and country.
Ingrini is not responsible for loss of jewellery after delivery has been accepted.
For inquiries on returns or repairs, please contact Ingrini via email at info@ingrini.com between 9am and 5pm (CET), Monday to Friday.
