Support

Support

Frequently

Asked Questions

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 Taking care of your Ingrini Jewellery pieces

Ingrini jewellery uses stainless steel and/or 925 sterling silver parts that are allergy-proof, and the chance of discolour or fading is minimal. Your jewellery won’t lose its sparkle, come rain or shine.

However, to maintain your beauties its recommended not to wear Ingrini jewellery pieces while:

  • swimming
  • exercising
  • cleaning
  • applying body lotion, makeup, and perfume

Please remember to wear the stainless steel butterfly backs with your earrings to prevent losing them. Keep them safe and store your jewellery in your Ingrini, environmentally friendly, jewellery box.

Ingrini does not recommend using jewellery dips or polishes as they may contain harsh chemicals. Wash your pieces with gentle hand soap, rinse well and dry thoroughly with a soft cloth or towel. 

Do not put your Ingrini Jewellery pieces under pressure. Do not leave them in direct sunlight for hours as it may cause fading.

Even though the petals are pressed, dried and cured in resin, please keep in mind that they could change colour over time. This is completely normal.

 

 Ingrini Return and Repair Policy

Ingrini’s goal is to make sure all customers are happy and do offer full refunds for damaged pieces.

If your Ingrini Jewellery piece fails during ordinary wear within 21 days because of defects or workmanship, Ingrini will repair or replace the piece at no cost.

If your Ingrini Jewellery piece is damaged after 21 days and falls within a one year warranty from the date of purchase, Ingrini offers resin surface repairs at no cost depending on an evaluation of photos received from the customer.

Returns must be securely packaged in the original Ingrini jewellery box. Please contact Ingrini directly to arrange returns.

Please allow 5 – 10 business working days (Monday – Friday), after your package is delivered to Ingrini for repairs or refunds to be completed. The product return time varies depending on the time of year, postal service and country.

Ingrini is not responsible for loss of jewellery after delivery has been accepted.

For inquiries on returns or repairs, please contact Ingrini via email at info@ingrini.com between 9am and 5pm (CET), Monday to Friday.

  1. Remove petals from the flower
  2. Lay them flat between two pieces of tissue (avoid paper towels with design indentations)
  3. Make sure the petals do not overlap each other.
  4. Place your tissue between two hard surfaces (between books, pages of a heavy book or in a flower press)
  5. Ensure there is weight pressing down.
  6. Check the tissue after 4 days to make sure it does not feel damp. If so, replace with fresh tissues. It is very important to avoid excess moisture or your petals will decay.

It takes approximately one week to dry the petals. However, it might take longer depending on the flower type.

Keep your petals pressed until they are completely dried. There should be no moisture residual on your tissues.

Thank you very much for your interest in collaborating with Ingrini. It is a big compliment and an honour that you would like to share Ingrini with your followers. 

For information about Ingrini Collaborations, please read here

Please be aware that the following image is only a guide. Just like flowers, we are all different. Chain lengths wear differently based on body shapes. If you would like to change the length* of a necklace please do not hesitate to email, info@ingrini.com.

*please note that this depends on the chain type used.

Shipping

Ingrini is currently shipping to:

  • The Netherlands
  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Italy
  • Ireland
  • Luxembourg
  • Portugal
Please find shipping rates below. 
Please Take Note

Dispatched within 2 – 3 business days

If you are an international customer, please email at info@ingrini.com.

Further Details

All shipments are sent including track and trace.

Your Ingrini order arrives in a postal box and needs to be signed for upon delivery. 

  • Free shipping from €50*.

Shipping Rates

The Netherlands

Post NL | € 6.75

2 – 3 Business Days

Free from €50

Belgium

Post NL | € 13.00

2 – 3 Business Days

Free from €55

Austria

DHL | € 11.00

4 – 5 Business Days

Free from €55

Denmark

DHL | €11.00

5 Business Days

Free from €55

France

DHL | €11.00

5 Business Days

Free from €55

Germany

DHL | €11.00

3 – 5 Business Days

Free from €55

Italy

DHL | €11.00

5 Business Days

Free from €55

Ireland

DHL | €12.00

6 Business Days

Free from €55

Luxembourg

DHL | €12.00

5 Business Days

Free from €55

Portugal

DHL | €12.00

7 Business Days

Free from €55

Spain

DHL | €10.00

7 Business Days

Free from €55

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Welcome to Ingrini, a happy place filled with endless flowers and love.

owner, Claudia Jones